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Let's discuss how SureCost can help your pharmacy save more, stay compliant and work smarter. You can reach out to our Sales team in a few ways.
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If you’re using SureCost and need support or have any questions about the solution, our Customer Success Team is ready to help you!
SureCost Holidays
SureCost will make a good faith effort to respond to subscriber requests for telephone service between the hours of 8:30 a.m. to 6:00 p.m. E.S.T., Monday through Friday, within three (3) hours, except for company holidays. SureCost recognizes and is closed on the following United States holidays every year, which means the Customer Success team is not available for normal email and call support on the following days:
- New Year's Day
- Martin Luther King Jr. Day
- Presidents Day
- Memorial Day
- Juneteenth National Independence Day
- July Fourth Independence Day
- Labor Day
- Columbus Day
- Veterans Day
- Thanksgiving Day and Friday following
- Christmas Day
Please note, emergency service support is available 24/7, if the system prevents the user from using software for any reason. Emergency response will occur within three (3) hours from the original call.